Innovation & Replication: Making Decisions and Taking Action in Complexity

March 5, 2015

Glenda Eoyang explores What? is the difference between innovation and replication? So what? choices do you have in complex systems? Now what? will help you make choices and take action that is fit for function?

Related Resources

Reliability used to be the major measure of success, so we learned to replicate and increase quality by reducing variation. People and processes were rewarded for doing the same thing the same way, just faster. That strength has turned into a dangerous weakness for organizations today.
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