HSD Institute Staff
Dr. Glenda Eoyang works with public and private organizations to help them thrive in the face of overwhelming complexity and uncertainty. She is a pioneer in the field of human systems dynamics (HSD), which she founded. Through Human Systems Dynamic Institute, Glenda uses her Models and Methods to help others see patterns in the chaos that surrounds them, understand the patterns in simple and powerful ways, and take practical steps to shift chaos into order. Her clients include Centers for Disease Control and Prevention, Oxfam International, Canada School of Public Service, Cargill, Fraser Health Authority (BC), and Roche/Genentech.
Glenda’s latest book, with co-author Royce Holladay, is Adaptive Action: Leveraging Uncertainty in Your Organization (Stanford University Press, April 2013).
Barbara Graham joined the Human Systems Dynamics Institute in January 2016 as the Executive Assistant to the HSD Executive staff. She brings a wealth of organizational skills and experience to provide adaptive support as the HSD Institute continues to expand its reach and the boundaries of the field. She's a strong team player, anticipating and responding to needs of HSD staff members, Associates, clients, or customers.
Royce Holladay has been working to support people as they navigate change for over 30 years. With a Masters degree in counseling, she began learning about the dynamics of personal change and has been using those skills in multiple areas of her work and personal life since that time. She has worked with individuals of all ages, supporting them to find their own path through the challenges of their complex lives. Over the past decade, Royce has co-authored five books based on Human Systems Dynamics. Her most recent books are a series of brief guides designed to help people apply HSD principles to specific areas of work in human systems. Examples include coaching, instructional design, and facilitation.
Jennifer Jones-Patulli, MA, works with private and public organizations to facilitate constructive conflict and influence positive change. Jennifer helps organizations establish flexible conditions, within a solid framework, to confidently adapt to ongoing change.
As a skilled facilitator, mediator, and coach, Jennifer brings over a decade of practice in conflict resolution and application of conflict theory into her work with the Human Systems Dynamics Institute. Using human systems dynamics Models and Methods, Jennifer designs and delivers tailored approaches to support groups through complex challenges. Her work helps groups and individuals let go of non-productive ways of behaving, and brings them to a place of creativity.
Jennifer’s approach is innovative and creative. She believes that complex challenges require an adaptive, interdisciplinary approach to achieve lasting results.
With more than 15 years’ experience as an executive CPA-CGA, and 10 years as a consultant, Chantal holds a BA in business administration from HEC Montréal, a Certified Professional Accountant (CPA-CGA) designation and an MA in Organizational Development from Concordia University.
Her ongoing learning and research is fuelled by a fascination for large scale complex change and how simple, purposeful action can translate into significant organizational transformation. Her work with senior leaders and as an Adaptive Change content expert at Canada School of Public Service (CSPS) has ignited a passion in the growing worldwide interest of Public Service innovation.
Chantal also specializes in understanding the effect of culture on the successful implementation of organizational strategy. This enables her clients to make meaningful cultural alignments during strategic changes initiatives.
She is a currently the CEO of Prologue Consultants the Global French Language Strategic Partner of the Human Systems Dynamics Institute. Prologue Consultants is developing the translations and cultural adaptations of the knowledge and research developed by the HSD Institute.
Randi Fiat ventured into the world of Human Systems Dynamics while working in the field of Innovation Design & Systems Change. In an effort to understand how to implement game changing vision & strategy within large scale organizations, she discovered the theory, practice, methods & models of HSD were a perfect compliment to the iterative design thinking processes that were being used when working with complex systems. After studying Human Systems Dynamics for four years, she became a consulting associate helping to develop the new HSD brand and communications materials.
Ms. Fiat is a certified executive coach and works as Director of Development and Strategic Partnerships for The Carbon Underground, a non-profit organization dedicated to reversing Climate Change through the acceleration of soil restoration and regenerative farming/ranching techniques that have the capacity to draw down legacy carbon from the atmosphere within a short time. She is a certified HSD practitioner and coach.
Griff Griffiths first encountered complexity science at the age of nineteen, studying for a degree in Environmental Sciences. Much later, after a career in the IT industry - which was merely complicated - he picked up the complexity thread again, this time as a change-agent working with human systems inside organisations. His current activities include organisational change projects, coaching senior managers and leaders, and facilitating learning about complexity.
In addition to being a Consulting Associate at the HSD Institute, he is an Associate at the Roffey Park Institute, a graduate of the NTL Organisation Development programme, and an accredited coach. He won ODN Europe’s Community Development Award in 2014 for his experiments in creating a self-organising network of coaches.
Lecia Grossman became a certified professional coach through the Coaches Training Institute in 2004 and completed the Co-Active Leadership program in 2005. She has also completed two courses in the Center for Right Relationship’s Organization and Relationship Systems Coaching. She has been a Human Systems Dynamics certified Associate since 2011. Lecia’s coaching practice has spanned both personal and executive coaching, encompassing primarily corporate and non-profit sectors. Her coaching practice is supported by her 25 years of leadership experience, her MA in Human Development from St. Mary’s University, and BA in Psychology from St. Thomas University. She is extremely passionate about leadership development for social innovation and has been described as a tenacious and motivating coach. Her mantra, “What would make it fun?”
Dr. Stewart Mennin began his professional work studying reproductive neuroendocrinology and teaching human anatomy. He later focused on education and became co-director of New Mexico's community-oriented, problem-based Primary Care Curriculum, an innovative parallel curriculum track at the School of Medicine (1979-1994). He was director of the office of Program Evaluation, Education and Research and the office of Teacher and Educational Development for the School of Medicine.
Professor Mennin has published widely, served as an invited consultant and teacher at more than 80 medical schools and health institutions worldwide. He is a member of the advisory board of Medical Science Educator, the Journal of the International Association of Medical Science Educators. He has been on the editorial boards of Medical Education, Medical Teacher, Advances in Health Science Education and the Clinical Anatomist. He was consultant to the Ministries of Health in Brazil and in the Republic of Kazakhstan. He was external advisor to the Plexus Institute's education grant from the Bill & Melinda Gates Foundation and external evaluator, consultant, and teacher at the Foundation for the Advancement of International Medical Education and Research, FAIMER (US, India, South Africa, Brazil). He was co-director of the Masters in Health Professions Education (MHPE) with the School of Health Education (SHE) at Maastricht University in the Netherlands and at the Escola Superior de Ciencas da Saude in Brasilia, Brazil (2010-2013).
In addition to his work with the HSD Institute, Dr. Mennin is adjunct professor, Department of Medicine, Uniformed Services University of the Health Sciences; Professor Emeritus of Cell Biology and Physiology and former Assistant Dean for Educational Development and Research at the University of New Mexico School of Medicine.
Mary Nations helps organizations and the people in them become more adaptable and effective in changing environments. After beginning her career as a statistician, working within the massive upheaval of two mergers inspired her to become a lifelong student of change. Fifteen years later, she has studied and practiced organizational development, coaching, diversity leadership, and adult learning. Human Systems Dynamics has become foundational to her consulting and coaching work since she first met Dr. Eoyang in 2005. She has worked across sectors for a variety of organizations big and small. Within the Human Systems Dynamics Institute, Mary has served as teaching associate, content developer, praxis partner and Network Board member, and has edited several books in the field.
HSD Board of Directors
Jean King is a Distinguished Teaching Professor in the Department of Organizational Leadership, Policy, and Development at the University of Minnesota where she has served as Director of the Minnesota Evaluation Studies Institute (MESI) for over 20 years. A long-time writer on participatory evaluation, she is the author of several books and numerous articles and chapters. Professor King has received several awards for her work, including the Myrdal Award for Evaluation Practice and the Ingle Award for Extraordinary Service from the American Evaluation Association, three teaching awards, and three community service awards. Her proudest achievement is having supervised over 100 U of M doctoral students to completion.
Laurie provides leadership for all direct services to Catholic Charities’ primary customers: people experiencing homelessness, older adults and people with disabilities, vulnerable children and their families, and refugees resettling in Minnesota. Laurie also oversees the agency’s research and evaluation and volunteer services divisions.
Prior to joining Catholic Charities, Laurie spent 20 years working to transform how public organizations delivered value with her colleagues at The Public Strategies Group (PSG), which she co-owned and led as CEO from 2007-11. PSG’s engagements took many forms, and Laurie enjoyed working with a wide range of clients from the Amtrak Police Department and New York State’s Department of Transportation to the Minneapolis Public Schools and the White House Office of National Drug Control Policy, among many others. She transformed herself several times over in the course of this work, which made for never a dull moment.
Laurie’s experience also includes service as the Executive Director of the Minnesota Center for Crime Victim Services in Governor Ventura’s administration, and developing single-family housing in Minneapolis. She studied at the International Preparatory Institute in Budapest, Hungary before earning a Master of Planning degree from the University of Minnesota's Humphrey School of Public Affairs, where she occasionally serves as adjunct faculty. In addition to serving on the HSD Institute board, Laurie is a board member for National Day One, a non-profit committed to victims of domestic abuse.
Gary studied Business Administration with a concentration in Accounting and Financial Management at the University of St. Thomas. Prior to joining United Way he worked in the for-profit sector holding various Underwriting and Finance positions at Travelers Insurance Company as well as doing financial consulting for non-profits and small business start-ups.
Having worked in the corporate and non-profit sectors, Gary has developed a passion for making “A measurable difference in real people’s lives” especially those living with mental illness and homeless LGBTQ youth through The ARISE Project, a program of United Way.
In addition to being a Board member of Human Systems Dynamics Institute, Gary sits on the Board of Directors of Sounds of Hope, a performing arts organization serving kids age 10 and older from around the world and is a former Board member of Wild Yam Cabaret, a local performing arts organization focused on supporting developing artists.
Lynne Penke is an Organizational Change Manager and Strategist in Hennepin County’s Center of Innovation and Excellence. With 20 years of experience in local government, she has managed transformational efforts in and across the human services, health, public works, criminal justice, and technology sectors. She is a passionate civil servant and change-maker.
Lynne is also a member of Community Faculty at Metropolitan State University where she teaches Organizational Behavior and Fundamentals of IT.
Lynne has a Bachelor’s Degree in Latin American Studies from the University of MN and a Master’s Degree (Information Systems) from Metropolitan State University, where she was selected the 2010 College of Management Outstanding Graduate Student. In her free time, she loves to travel, host book club, and enjoy time at the lake with her husband and two young daughters.
CDI Quality Institute is a non-profit entity affiliated with the Center for Diagnostic Imaging. CDI and a sister company, Insight, are a collection of radiologist and hospital partnerships, serving over 120 advanced imaging centers and mobile locations in 25 states.
Liz oversees a nationwide, sub-specialized peer review program administered through a customized tool with over 200 radiologist participants.
Liz chairs the Radiology Business Management Association’s Federal Affairs Committee. She is the co-founder and former chair of the national Imaging e-Ordering Coalition and serves or has served on a number of other boards. She is also the volunteer Executive Vice President of Imaging for a Cause Foundation.
A graduate of Nankai University in Tianjin, China, and of St. Cloud State University, Roz completed her doctorate studies at University of Minnesota with focus areas in Curriculum & Instructional Systems and Organization Development. Roz has since held leadership roles in training, knowledge management, marketing and workforce effectiveness for several large corporations such as Honeywell, Lawson Software (now Infor), and Xcel Energy. Along the way she has continued to teach in an adjunct capacity at University of Minnesota, St. Cloud State University, and University of St. Thomas.
In 2010, Roz joined Ecolab as Vice President of Institutional Training to lead global initiatives to improve sales, service, business acumen, and leadership excellence in support of key business and workforce strategies. Recently in 2016 Roz transitioned to a newly-created chief learning officer role at Ecolab, serving as VP HR, Enterprise Learning, with responsibilities for leadership development, enterprise learning strategy, career development framework, and performance management.
Outside of work Roz is a frequent presenter and workshop facilitator at professional conferences, and has also served as a Menttium mentor for women leaders for six consecutive years. Roz has been a long-time community leader and volunteer for arts and youth development organizations such as Minneapolis Institute of Art and CAAM Chinese Dance Theater. In addition, she serves on the Board of Directors for BestPrep, a Minnesota non-profit which prepares youth for work and life with business, career and financial literacy skills.
Mallary is the former CEO of an international behavioral health, education, and training corporation. She has served as a key advisor to senior-level civilian and military personnel within the U.S. Department of Defense; and created and delivered an innovative leadership training program in over 40 diverse communities worldwide. Most recently she co-founded the Simple Rules Foundation, whose mission is to help individuals, organizations, and communities see, understand, and influence the patterns around them.
As an expert in public health promotion, qualitative research, complexity, systems dynamics, and facilitating culture change, Mallary is often quoted in the media, has appeared on CNBC and ABC World News This Morning, and has presented at conferences throughout the U.S. and Canada. She has also been a regular contributor to print and online publications.
Mallary has a Ph.D. in Public Health Promotion and Organizational Systems from the Union Institute and University, an M.B.A. from the University of Connecticut, and is a certified executive coach and certified mediator. She is also the author of five books including her most recent, One Simple Thing: Simple Tools for Living Your Own Theory of Change, published in 2015. In her spare time Mallary mentors budding women entrepreneurs and authors.
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